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Welcome to the world of the Barceló Hotel Group, you have at your disposal  120 hotels in 20 different countries. Find the best hotel for your next holiday or for business reasons.

Discover our hotels here.

With the Barceló All-Inclusive exclusive program, you only have to worry about enjoying your holidays. Breakfast, lunch, dinner and snacks included in the price. Cocktails and refreshments at the open bar, sports, activities and entertainment at no extra charge, among other advantages.

You can get detailed information about the list of services included in the program in the file or page of each hotel.

The Premium Level concept is the exclusive concept of services and facilities implemented in Barceló Hotel Group hotels and which provides the client with a superior and exclusive level.

- 24-hour personalized service
• Rooms with the best views
•Exclusive Spa discounts
•Concierge service
• Personalized check-in and check-out
•Access to the Premium Level Lounge
•And many more services designed to make you feel special.

Royal Level  are hotels designed to offer the most exclusive benefits; a select club where you can enjoy luxurious facilities and top quality services. 

• Private area with exclusive facilities: restaurants, swimming pools and beach club
• Private reception for check-in and check-out
- Concierge Service
• Exclusive amenities
- Personalized service
• Access to the best rooms

Opposite Playa Bávaro and Punta Cana, Barceló Hotel Group has a spectacular complex called Barceló Bávaro Grand Resort, which contains the following 2 magnificent all-inclusive hotels:

- Barceló Bávaro Palace

- Barceló Bávaro Beach – Adults Only

I want to make a reservation at an à la carte restaurant*.

In order to enjoy the variety of our a la carte restaurants at the Barceló Bávaro Grand Resort you must make a reservation in advance and restaurant hours are subject to availability. The hotel will let you know which specialty restaurant or restaurants you will be able to enjoy during your stay. For gentlemen: long pants, sleeved shirts and shoes or sandals (not rubber material). Beachwear and beach-style sandals are not permitted. Applies to all the à la carte restaurants with the exception of Hoyo19, Santa Fe and Coral. And semi-formal dress code for men, formal shorts or bermuda shorts, sleeved shirt and sandals (not rubber material). Beachwear and beach-style sandals are not permitted. Applies to à la carte dinners in Hoyo19, Santa Fe and Coral.

What is the Pirate Island experience**?

This is a unique opportunity for your child to feel like a real pirate in an authentic aquatic adventure where you will find a pool with waves and slides. You can find it at the Barceló Bávaro Palace hotel.

*Additional dinners available for an extra charge.

**Service at an additional cost, please consult the terms and conditions of use.

Barceló Hotel Group has a spectacular resort on the Riviera Maya, the  Barceló Maya Grand Resort,  which has these seven magnificent all-inclusive hotels:

- Barceló Maya Palace
- Premium Level at Barceló Maya Palace
- Barceló Maya Riviera - Adults only
- Barceló Maya Beach
- Barceló Maya Tropical
- Barceló Maya Colonial
- Barceló Maya Caribe

I would like to make a reservation at an a la carte restaurant

Prior reservation is required to enjoy the variety of our a la carte restaurants at Barceló Maya Grand Resort and restaurant hours are subject to availability. The hotel will let you know which specialty restaurant(s) you will be able to enjoy during your stay. Additional dinners available at an additional charge.The dress code applies to gentlemen only. No shorts, beachwear or sandals (rubber material) or tank tops are allowed.

What is the Pirate Island experience*?

It's the unique opportunity for your child to feel like a real pirate in an authentic aquatic adventure where he/she will find a pool with waves and slides.

*Service at an additional cost, please consult the terms and conditions of use.

In terms of dining you will be able to enjoy lunch and dinner upon your check-in day. During the intermediate days, you can enjoy breakfast, lunch and dinner. The day of departure only includes breakfast. In addition, you will have at your disposal snacks such as nachos, burgers, fries, sandwiches, fruit and other snacks throughout the day.

Every second night of your stay you can reserve one of our a la carte restaurants either El Rancho, specializing in meat and seafood, or the Japanese restaurant Miyako. From 10 am you can enjoy cocktails based on national liqueurs, draught beer, natural juices, fizzy drinks and house wine.As for the offer of activities, depending on occupancy and season, the hotel has a full entertainment program for both children and adults. Highlights include aerobic activities, karaokes, dance classes, board games and other sports activities, as well as a different show every night. You can consult the activities available during your stay at the hotel.

Please note that services such as transportation to the hotel, ferry from Puntarenas, Wi-fi, international drinks, etc. are for an additional cost , click here.

Entrance to the hotel facilities:  Fees apply from 7:00 AM to 10:30 AM; after 10:30 AM it is free of charge.

Entry to the rooms: From  3 pm.

Departure of the rooms: Before noon.

Departure from the hotel premises:  Fees apply from noon to 3:00 PM (does not include the use of the rooms and will be subject to hotel availability).

Frequency and schedules: Departures are daily, from San José at 6:00 AM and from Tambor at 12:30 PM.

Reservations: This service must be booked at least 48 hours in advance. You can book it via 800 227 23 56 or via the e-mail sac8@barcelo.com.

Transfer route: Barceló San José Palacio to Puntarenas, where you will board the ferry to Paquera (1 hour), and you will continue to Barceló Tambor Beach. Same route on the way back. 

Transfer time: Approximately 5 hours.

 In the search engine of barcelo.com you can easily choose the hotel, the dates and the number of rooms and their occupancy. If you don't find what you are searching or, we will be happy to assist you through our Customer Service.
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Consult our telephone numbers or fill in the  following form.

If you made a reservation through our Customer Service, to modify your reservation  you can contact the customer service  or do so through Barcelo.com, to modify your reservation, go to the Reservation Management section and enter the locator (reservation number) and the hotel of your reservation.

If you reserved through barcelo.com, access the section Reservation Management and enter the locator (reservation number) and the selected hotel. 

If you were registered as a user of My Barceló when completing the reservation, you must access your account before modifying the reservation.

If you made the reservation through another company or agency (neither barcelo.com nor our Customer Service) contact the third party company directly.
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If you made your reservation through another company (if your reservation has not been made through Barcelo.com or through our Customer Service) you must contact the third party company you made your reservation with.

If you made a reservation directly through the hotel, please contact the hotel directly.

Prepaid reservations do not allow modification and any cancellation will be subject to the penalty that corresponds to the rate.

If you made a reservation through our Customer Service, to cancel your reservation please contact our customer service.

If you reserved through barcelo.com, access the section Reservation Management and enter the locator (reservation number) and the selected hotel. 

If you were registered as a user of my Barceló when completing the reservation, you must access your account before modifying the reservation.

If you made the reservation through another company or agency (neither barcelo.com nor our Customer Service) contact the third party company directly.
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If you made a reservation directly through the hotel, please contact the hotel directly.

The amount will be refunded if applicable, in accordance with the general terms and conditions and the specific conditions of the rate with which you have made the reservation. If there is a refund, it will be carried out by the same means by which the payment was made.

If you have not canceled your reservation and arrive at the hotel before 6.00 p.m. (hotel local time) on the day of arrival, the reservation will be automatically canceled in full and you will be charged the amount expressly provided for in the no show section included in the "rate conditions" applicable to your reservation.

The check-in and check-out time depends on the policy of each hotel, check with the hotel of your reservation to make sure.

Usually, the  check-in time  will be from  3:00 PM. If you do not arrive before 6:00 PM (hotel local time) on the day of arrival, and you have not notified the hotel, it will be considered a no show. The  check-out time  must be before noon (hotel local time) on the scheduled day of departure.

It is Barceló Hotel Group's commitment to to always offer  the lowest price on barcelo.com and in our Call Center, with the assurance that if you find a cheaper price on another website or on barcelo.com (or our Customer Service), we will always match it .See here all the detailed information.

The  "No Show"  means  no show at the hotel before 6:00 PM  (hotel local time) on the scheduled day of arrival, without prior notification by the client. The hotel will consider the reservation as " no show" and it will be fully canceled automatically. The amount charged will be the amount expressly provided for in the "no show" section included in the "rate conditions" applicable to your reservation.

Generally, a baby will be considered from 0 to 1.9 years old (under 2 years old). The age to enter in the reservation for the baby will be the age he/she has on the date of entry to the hotel.

*The hotel can request proof of age for the baby. If a valid document is not shown at check-in, the hotel reserves the right to request payment for the child’s supplement.

Generally considered a child from 2 to 12 years, although it depends on each hotel and the offers available published at that time. The age to enter in the price inquiry or reservation for the child will be the age of the child on the date of entry to the hotel. Barcelo.com will show you the best prices according to the age of the child.

*The hotel can request proof of the child’s age. If a valid document is not shown at check-in, the hotel reserves the right to request payment of the Adult supplement.

If your reservation or reservations do not exceed 10 rooms, on barcelo.com you can find a hotel search engine, where you can also choose the dates and number of rooms  with the occupancy you want. Once you have filled in this information, we will offer you the best price online.

If for the same dates you want to make a reservation for  more than 10 rooms  (without meeting room), your reservation will be considered a  group. For this reason, we ask you to contact our Customer Service, which together with the hotel, will manage the reservation according to our exclusive group policy.

See our phone numbers.

Very simple. Contact our Customer Service and they will be happy to answer any questions you may have. See our numbers.

In Step 3 of the reservation process you will find a field identified as "Add Discount Code" where you can apply your discount coupon.

The amount discounted with the promotional code shows the discount applied on the net price. The taxes are calculated on the discounted net price and in the final calculation you can see the application of the % discount on the total price (taxes included).

We are improving our website and you will soon see the explanation of your discount: senior/millennial/army/resident/large family in your language.

If you have questions about the description and application of these discounts, please contact our Customer Service.

Check the total amount of your reservation to make sure that both discounts have been applied. If you have any doubts, please contact our Customer Service.

There is a discount limit and the application of the accumulation of discounts will be adjusted to that established by the hotel.

The My Barceló loyalty program is an open and free system aimed at rewarding the loyalty of the client who makes reservations on barcelo.com. By being part of the program, you gain a series of exclusive advantages that allow you to live a personalized experience in Barceló hotels before, during and after your stay

BENEFICIARIES:

The beneficiaries of the My Barceló Program are individuals of legal age registered in the My Barceló Program through the website www.barcelo.com or from our Customer Service.

The Account Holder is the one who must make the reservation in order to benefit from the exclusive advantages after logging in to My Barceló. The payment of all reservation invoices will be made with the credit card included in the reservation process. Except in the case of an advanced payment, payment of the remaining balance will be completed when the client arrives at the hotel.

The My Barceló client, as the reservation Account Holder and guest during the corresponding stay, is the only person who can benefit from the exclusive advantages of the program, to whom all communications will be directed.


In the event that an Account Holder makes a reservation for another person and does not remain at the hotel during the stay, the My Barceló benefits will not apply during this stay.

TRANSACTIONS:
All clients may begin to use the reservation platform from the moment they are registered in the program.

Only reservations made by the My Barceló Account Holder through Barcelo.com and/or our Customer Service after the corresponding stay (day after check-out) in a period of 24 months* and from 26 March 2015 (all reservations prior to this date will not be counted for the calculation of the level) will accumulate for the calculation of the level and the application of My Barceló benefits.

Only the first stay will be counted in the case of reservations made with consecutive dates in the same hotel in order to calculate the loyalty program level and apply the My Barceló benefits. The second and subsequent reservations are identified as invalid and do not accumulate in the My Barceló stay counter.

HOTELS:
My Barceló, as Barceló Hotel Group's international loyalty program, applies to all Barceló Hotel Group hotels in Europe, Latin America/the Caribbean and Africa, except at Novo Resort The Residence Luxury Apartments by Barceló (Cadiz, Spain) and Cuba (the Caribbean). 

Although the My Barceló benefits are global, they may be subject to minor adaptations and/or customization, as well as exceptions in how they are applied depending on the circumstances of each hotel.

For more information you can consult the my Barceló Terms and Conditions.

What do I have to do to become a My Barceló client?
Click on My Barceló and enter the required data in the I WANT TO BE MY BARCELÓ registration form. Once you have registered, we recommend that you fill in your preferences in the MY DETAILS AND PREFERENCES section, as this will allow us to personalize the communication and offers we can provide you with.

I have forgotten my password to access my My Barceló account, how can I recover it?
It's very easy! Just click on the top menu of My Barceló and access the FORGOT YOUR PASSWORD? link, enter the email address you registered with and we will send you an email with your new password.

How can I delete my private My Barceló account?
Log in to My Barceló with your email and password, go to the PROFILE section and you can unsubscribe via the UNSUBSCRIBE button This option will delete all data in your account.

How can I update my personal My Barceló account details?
Log in to My Barceló with your email and password, go to the PROFILE section and modify the information you want.

Why doesn't the my Barceló stay counter reflect all the stays I've had in the hotels of the chain?
Our program automatically joins reservations (hotel only) made through Barcelo.com or our Customer Serviceas long as you have identified yourself as a client, within a period of 24 months* and dated after March 26, 2015.

The stay is added to your account once it has been completed. If at the time of reservation you forgot to identify yourself as a client or you were not yet registered, you can import the stay on this page (provided that this has been reserved through direct channels).

· Considerations with respect to reservations booked in the my Barceló account:

- In the case of making  two or more reservations with consecutive dates in the same hotel  under the account of the Holder (check out of one reservation = check-in of the next one),   only one reservation  will be taken into account at the level of the stay counter in the Program. However,  the total amount  spent at the level of the accumulated amount counter in the Program will be taken into account.

- In case of making  two or more reservations with the same date in the same hotel  under the account of the Holder,  only a reservation  at the level of stay counter in the Program will be taken into account. However,  the total amount  spent at the level of the accumulated amount counter in the Program will be taken into account.

- In case of making  two or more reservations with coinciding days in different hotels  under the account of the Account Holder, only 1 reservation will be taken into account at the level of the stay counter in the Program. However,  the total amount  spent at the level of the accumulated amount counter in the Program will be taken into account.
Why can't I add my stay?
It may be due to several reasons. We suggest that you first verify that the reservation is dated after March 25, 2015 (Otherwise, it cannot be added).

It could also be due to the fact that the reservation was made through a different means on Barcelo.com or our Customer Service. In this case again, it is impossible to add the stay.

It could be that it is a flight plus hotel reservation. In this case, it is not possible to import it.

It could be that the reservation was made with an email different to the email with which you are registered in My Barceló.

It could be because the reservation was made directly with the hotel. In this case, it is not possible to import it.

Why am I still not upgrading to the next level?
The My Barceló level is calculated on the basis of two criteria: the number of stays completed in a period of 24 months and the amount of these stays.

To upgrade from my Barceló Basic to my Barceló Intense, a minimum of two stays and an accumulated amount of €600 is required.

If you are already at the Intense level and want to upgrade to my Barceló Unique you must have a minimum of 4 stays and an accumulated amount of €2000.

How can I import a reservation into my Barceló account?
If a reservation has been made without registering in my Barceló, the registered client can import this reservation into his/her my Barceló account here. In this manner, the reservation will be incorporated into his/her transactions and produce the maximum benefit of the Account Holder.

The following specifications must be met in order to import into the reservation:

- Only reservations made on Barceló.com and our Customer Service with check-out during the previous 12 months will be imported.

- The reservation must pertain to a hotel in the current Barceló Hotel Group portfolio.

- The email of the reservation Account Holder must be the same as the email of the Account Holder of the My Barceló account to which you wish to import.

- Flight plus hotel package reservations and those made on other websites, travel agencies or means other than Barceló.com and our Customer Service cannot be imported to your my Barceló account.

For more information please consult the my Barceló Terms and Conditions.

LEVELS:
There are currently 3 client levels of My Barceló.

- My Barceló: this is the basic level awarded to a client after registering in My Barceló, and remains through their first and second reservation made via Barcelo.com and/or our Customer Service. After the second stay is completed within a period of 24 months, the My Barceló customer is upgraded one level to My Barceló Intense. A minimum accumulated expenditure of $600 is required to qualify for the next level.

- My Barceló Intense: this is the intermediate level that applies to a My Barceló client after the 2nd stay has been completed within a period of 24 months (with a minimum accumulated expenditure of $600) and remains through their third and fourth reservation made via Barcelo.com and/or our Customer Service. After the fourth stay is completed within a period of 24 months, the My Barceló Intense customer is upgraded one level to My Barceló Unique. A minimum accumulated expenses of €2,000 is required to apply the upgrade.

- My Barceló Unique: this is the highest level that applies to a My Barceló client after the 4th stay has been completed within a period of 24 months (with a minimum accumulated expenditure of €2,000) and remains through the fifth reservation made via Barcelo.com and/or our Customer Service.

The My Barceló level is calculated based on the stays completed for reservations made at Barcelo.com and/or our Customer Service, and which have been accumulated within a period of 24 months* from March 26, 2015 (all reservations prior to this date are not counted towards level calculations).

The minimum expenditure accumulated since the same date also applies as an additional criterion and requirement for the application of the level increase.

BENEFITS:

From March 26, 2015, the Barceló Hotel Group has been offering up to 10% off to all My Barceló clients on their future reservations based on the number of stays accumulated in the last 24 months on reservations made via Barcelo.com or our Customer Service.

BENEFITS BY LEVEL:
The Barceló Hotel Group has offered a complete benefits package to all My Barceló clients since 2 July 2015 based on their level in the program.

For more information click here.

As a consequence of the health situation created by COVID-19, the Barceló Hotel Group has adapted its operations based on the recommendations of the health authorities, and some of the benefits of the My Barceló loyalty program may be altered during your stay. If we are unable to offer you any of the services, we will do our best to offer you an alternative benefit, subject to availability.

Barceló Pro is the Barceló Hotel Group's reservation portalaimed at professionals (wholesale agencies - retailers and Companies), with an attractive and visual design based on panoramic images, with an ideal browsing experience both from your computer and from your mobile device, with 11 languages available, the possibility of online check-in and with a team of professionals at your disposal to assist you during the booking process. And it has the Barceló Pro Rewards integrated loyalty program.

To register your company in the program, go to Barceló Pro, click on "Register" and fill in the "New Registration" form with details of the company and the administrator. Only the administrator can register the company.

In order to register an additional user, remember that the company must already be registered. The administrator, from their private area, is the one who can register new users from the My Data menu.  To do so, click on the "User registration" tab and fill in the corresponding form.

Barceló Pro Rewards is the Barceló Hotel Group's loyalty program, which recognizes the efforts of travel professionals and companies for selling our hotels by rewarding them with points that can be exchanged for gifts and stays.

Yes, all the reservations you make through Barceló Pro will earn points. When you make the reservation, during the last step you must indicate your Barceló Pro Rewards user name and then the reservation will be automatically imported to your Barceló Pro Rewards account.

After the guest's departure, the hotel will validate the reservation, and then the points will be credited to your Barceló Pro Rewards account.

Indeed.

For any questions or issues related to Barceló Pro (booking portal) please write to: barcelopro@barcelo.com

For any questions or issues related to your Barceló Pro Rewards (loyalty portal) points lease write to: info@barceloprorewards.com