- Barceló
- General information
- Fraud Prevention
Safe Trade
Safe Trade
At Barceló we want your shopping experience on any of our websites to be reliable and safe. For that reason, we offer you a series of tips to avoid possible cases of fraud or scam.
Online security, everyone's business
Booking a hotel stay over the Internet is a simple procedure that, however, is not free of risks, especially due to the proliferation of new methods that cybercriminals resort to to carry out their fraud operations.
At Barceló we are committed to ensuring that the reservations you make at any of our hotels are completely secure and to this end we inform you about the different ways you can detect possible scams.
Use only official channels
To make a reservation at a Barceló hotel, please access the barcelo.com site. Always ensure the page you are accessing has secure protocol. That is, the URL should begin with "https://".
If you use email, pay attention that the emails contain the following domains:
@barcelo.com
@occidentalhotels.com
@allegrohotels.com
- @royalhideaway.com
- @news.barcelo.com
You can also call the following phone numbers:
800 227 2356
+52 55 8873 8727 to hire the hotel + flight service
+52 55 4777 2226 and +52 55 9990 1827 (only these phone numbers can make calls)
And when it comes to social media, our profile is @barcelohotelsresorts. However, we do not manage reservations either by that means or by SMS or WhatsApp.
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Beware of red flags
If you encounter any of these situations, the purchase is fraudulent:
They request payments by bank transfer. Barceló only carries out procedures through credit card payment or immediate collection.
They contact you to request personal or banking information. Barceló will never ask you for personal or banking information.
You do not receive immediate confirmation of the reservation. Barceló notifies you immediately of the payment and reservation confirmation.
Get in touch if in doubt
If you have any questions or experience any type of incident during the reservation process, access our help page: www.barcelo.com/es-mx/ayuda/
Keep your details updated in my Barceló
To guarantee the security of your profile on my Barceló, it is advisable that you periodically change your password. This must contain both uppercase and lowercase letters as well as numbers and characters.
Likewise, it is advisable that you act as the owner of your data to make any modification thereof, that is, that you approve access via email or telephone number.
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Secure the connectivity of your smartphone
It is recommended that, in addition to keeping your mobile operating system updated, you use official applications and antivirus. You can also use encryption of your files so that, if your mobile is lost or stolen, its content cannot be accessed.
Another detail to keep in mind is to log out of your my Barceló profile if you access it through a public computer.
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