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- We Care About You
You’re our number one priority!
TRAVEL WITH MAXIMUM SAFETY
New protocols and reinforcement measures that comply with WHO recommendations.
FAQs
We will respond to any questions concerning your booking or the safety of our hotels.
Our commitment: that you’ll enjoy your stay with peace of mind
We Care About You, Barceló Hotel Group’s concept of health and safety.
Our own seal that represents and guarantees all our experience and research in health, safety and hygiene, adapted to the new situation.
A programme with new protocols and reinforcement measures that complies with WHO recommendations, as well as those of international organisations such as the WTTC (World Travel & Tourism Council), and governmental institutions in each country in which we operate.
Get ready for your return home
Before going back home, remember that some destinations require a COVID test certificate. Therefore, in collaboration with the laboratories, we can offer you the possibility of getting a COVID test at our hotels.
Your COVID test in the hotel
Request your COVID test at the hotel reception before 11 a.m. Depending on the collaborating centre, you will either be provided with a test kit or the health professionals will visit your hotel.
Receive your certificate
Once you have completed the test, you will receive an email or SMS within 24 hours with the results and valid certificate so you can return home without restrictions. You will need to download it to present during your trip.
Centres collaborating with our hotels
- Eurofins/Megalab: Available at hotels in mainland Spain.
Price: PCR €85
- CIMA20 Laboratory: Available at Occidental Playa de Palma hotel
Price: PCR €60
- Medical Center Heramed Royal Beach hotel
Price: PCR €46 / Antigen €25
- Cihangirlab Test Center Barceló Istanbul and Occidental Taksim hotels
Price: PCR €25
This is how we guarantee a healthy experience at our hotels
- Reception
- Room
- Cuisine
- Meeting rooms
- Wellness
- Entertainment
Disinfecting footwear and baggage
Hand sanitising stations
Safe distance and directional signage
Digital check-in & check-out*
(*) At hotels with the available technology
COVID test service at the hotel reception
Reinforcement of cleaning and sterilising protocols
Increased natural ventilation time.
Digital communication via Barceló APP.
Reduced stationery and paper items.
Reinforcement of cleaning and sterilising protocols
Sealed supplementary textiles (blanket, quilt)
TV and air conditioning remote controls wrapped and sealed.
Emptying and disinfection of the minibar between guests.
Set of exclusive cleaning materials per room.
Restaurant service adapted to guests and with additional safety measures.
Hand sanitising stations
Signage to direct guests.
At the buffet, we're promoting show cooking
Additional partitioning and sneeze guards in all areas of the buffet.
Compulsory to wear a mask at all times except at the table
Continuous supervision of measures.
Flexible service options: Room service, Grab & go.
Control of room capacity.
Signage in check-in and check-out areas.
Seating allocation protocol.
Newly designed signage, according to regulations.
Adapted room layout.
Monitoring of directional flows in the entry and exit of guests attending other events.
Redistribution of seats, according to m2.
Scheduling of coffee break, lunch and dinner shifts.
Safety signs.
Adapted set-up in rest areas, reception and booths.
Digital menu.
Gel stations.
List of treatments adapted to regulations for your safety
List of treatments adapted to regulations for your safety
Activity programmes adapted to regulations for safety.
Capacity management.
Booking of activities via App.
Safety signage.
Spaces and equipment cleaned and disinfected between use.
Air circulation and natural ventilation.
Mask use compulsory.
Gel stations.
Management of capacity and booking via the Barceló app.
We Care About You 65+
All the We Care About You measures plus:
Personalised monitoring and attention by the hotel team.
Priority in assigning rooms with easy access and close to the hotel’s main services.
Food:
- Healthy option available in the hotel restaurants
- Priority assignment to tables with easy access and with better natural ventilation.
Adapted entertainment programme, prioritising activities in outdoor areas, small groups and avoiding the exchange of equipment: digital bingo, screen-based challenge competitions, cooking workshops and much more.
